Adoption first designer
Adoption first designer
With 6+ yrs of experience enhancing product workflows through motion and experience design and 10+ yrs of motion graphic and marketing experience.
With 6+ yrs of experience enhancing product workflows through motion and experience design and 10+ yrs of motion graphic and marketing experience.
Experience
Sr. Visual Experience Designer
ServiceNow
11/2023 - Present
Led the development of our adoption experience design system. Established style guides, component documentation, UI solution templates. Leading to a 150% increase in development efficiency and 20% less inconsistent UI shipped.
Owned our adoption experience for the talent portfolio (i.e. Workday, SmartRecruiters, ServiceNow - HRSD). Partnered with corresponding product managers to define product adoption solution and strategy. Noticeably enhanced performance evaluation program, observed a 4pt eSAT score increase and anecdotal recognition both from users and leadership.
Established our adoption experience development team’s intake, workflow, capacity assessment, effort level baseline, project management procedures, and development SOP.
Manager, Visual Design
ServiceNow
03/2023 - 11/2023
Led a skilled design team and ensured the seamless adoption of consistent design language and styles throughout our projects.
Performed a UI audit of the Digital Adoption (WalkMe) Platform, specifically aiming to unify our adoption experience UI. This involved developing and refining UI components, such as typography, buttons, modals, tooltips, essentially, all UI/UX for shipped experiences, ensuring consistency and cohesiveness across all platforms. Unified 95% of UI discrepancies that were observed.
Formalized our creative production team’s intake, workflow, capacity assessment, effort level, project management procedures, and development process. Leading to a 200% increase in deliverables per quarter.
Lead, Visual Design
ServiceNow
06/2022 - 03/2023
Established a baseline of the creative production team’s process, timelines, and guidelines. Drove capacity assessment exercises to identify project effort levels. Increasing 50% efficiency in scoping out project requirements.
Set visual directions for our creative production deliverables. Coached our production team in producing on brand, consistent quality design collateral.
Spearheaded visual design efforts for the Digital Adoption (WalkMe) Platform. Laid the ground work for UI development work in HTML & CSS.
Visual & Motion Design
ServiceNow
03/2021 - 06/2022
Partnered with cross-functional teams to produce over 20 motion graphic videos for communication programs. Ranging from product marketing, product enablement, employee communication videos and graphics.
Supported in tracking program performance. Our team observed an average of 10% engagement increase in employee communication initiatives.
Motion Design
Zinier
03/2020 - 01/2021
Created over 100+ video deliverables ranging from product marketing, solution sales product demo, employee communication videos, etc.
Partnered with our marketing and communications team in establishing enterprise-wise production process and workflow processes.
Achievements
Skills
Experience
Experience
Achievements
Achievements
Skills
Skills
Let's connect
Let's connect